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Support

OrderPort for Etsy™

Fastest way to reach us: hello@nerdicstore.com. We usually reply within a day.

How do I use OrderPort?

Open your Etsy Shop Manager → Orders page, click the OrderPort icon in your toolbar, choose your columns and date range, then click Export. The file is saved straight to your Downloads folder.

Some fields came out empty. What now?

OrderPort tells you which fields it couldn't read after each export. If you see a "Missing fields" message, email us a screenshot of it. Etsy occasionally changes its pages, and we usually ship a fix within a day or two.

Does my order data leave my computer?

No. Everything runs locally in your browser. We have no servers that receive or store your Etsy data. See the privacy policy for details.

How does the free trial work?

The 7-day trial starts when you enter your email. No credit card is required, and nothing is charged automatically when the trial ends — the extension simply asks whether you'd like to subscribe.

How do I cancel my subscription?

Click the OrderPort icon, open the payment page and choose "Manage subscription" — cancellation is one click, effective at the end of your billing period. If anything is unclear, email us and we'll sort it out.

Refunds

If OrderPort didn't work for your store, tell us within 14 days of payment and we'll refund you. No forms, no interrogation.

Nerdic Store, Finland · OrderPort for Etsy™ is an independent tool and is not affiliated with, endorsed or sponsored by Etsy, Inc.